EuroMotorcars Germantown's Complimentary Pick-Up and Delivery Service During COVID-19

EuroMotorcars Germantown is dedicated to making sure that your Mercedes-Benz is running as smooth as ever even during the COVID-19 pandemic. Our dedicated team is ready to repair your vehicle and facilitate your regular scheduled maintenance at any 10k-mile interval. 

In order to assist our customers with the anxiety of bringing their Mercedes-Benz to our dealership, we have implemented several procedures to put you at ease. Our dedicated service team is diligently cleaning and sanitizing customer areas as well as all vehicles. 

We want to make sure that your experience with our team is still enjoyable and that you feel safe. If you are concerned about coming to EuroMotorcars Germantown, we have several other solutions to assist as well. Find out more on this page.

Contact-Less Drop Off Method

We understand the hesitation to visit the dealership and would like to remind you that you have the option of dropping of your Mercedes-Benz using our secure key drop box located on the outside. Just make an appointment online or call our customer service team @301-601-5560 and drop your vehicle off in our parking spots in front of the service department. Add your contact and vehicle information on the envelope and drop it in the box. We will call you as soon as we can to update you on our findings.

Complimentary Pick-Up and Delivery

After scheduling your service appointment with our customer service team, a EuroMotorcars Germantown representative will come to your residence or workplace within 15 miles of our dealership to pick up your vehicle. When the service is completed, we provide easy online payment and will deliver the car back to you. EuroMotorcars Germantown is using this temporary procedure to assist customers who are not comfortable visiting the dealership and we ask that you please contact us a couple of days in advance as we only have limited appointments for this option.

Safety Measures

EuroMotorcars Germantown has implemented several safety measures to ensure the health of our customers and employees. We want to ensure that you can have peace-of-mind when it comes to bringing your Mercedes-Benz in for service. This is what we are doing:

• Employees wear masks and gloves and are committed to social-distancing

• Using protective covers for your steering wheel and seat 

• Disinfecting of the dashboard, seats, middle console, steering wheel, doors, etc

• Sanitizing customer and employee areas several times a day

• Repositioning our customer lounge seating to reflect social-distancing guidelines

• Marking floors and other areas to help with distancing

Your vehicle and keys are also disinfected after the repair or maintenance is done before we return it to you.